Protecting Your Information
Is sbb88's Top Priority

Introduction and Scope of This Policy

sbb88 is an online betting and casino platform operating under international licensing. We respect the privacy of every user and take full responsibility for protecting the personal information collected while you use this platform.

This Privacy Policy describes the types of information we collect, the purpose of that collection, the parties who may receive that information, your rights as a user, and how you can contact us regarding any privacy concerns.

This policy applies to all pages and services operated under the domain sbb88.one, including all account sections, deposits, withdrawals, customer support and any communication you have with us.

Information We Collect

We collect information in two main categories: information you provide directly and information collected automatically when you use our platform.

Information you provide directly:

• Full name, date of birth and gender for identity verification purposes
• Email address and mobile phone number for account communication
• Encrypted password for login security
• Payment method information such as Touch 'n Go eWallet, DuitNow, FPX account or crypto wallets (USDT, BTC, ETH)
• Identity verification documents when required by our internal compliance process

Information collected automatically:

• IP address, device type and operating system
• Browser data and login session information
• Gaming activity records and transaction dates
• Cookie data for site functionality and performance purposes

Purpose of Information Use

Every piece of information we collect is used only for legitimate purposes necessary to operate the sbb88 platform. We do not process your data beyond what is required.

• Account management: Creating and maintaining user accounts, verifying identity and processing login requests securely.
• Financial processing: Verifying deposits and processing withdrawals within 10 to 45 minutes using available payment methods.
• Service communication: Sending account notices, security updates and 24/7 customer support responses in Bahasa Melayu and English.
• Regulatory compliance: Meeting obligations under the international licensing we hold, including anti-money laundering measures.
• Platform security: Detecting and preventing fraud, unauthorised access and suspicious activity.
• Service improvement: Analysing aggregated usage patterns to enhance the user experience and technical performance of the platform.

Sharing Information with Third Parties

sbb88 does not sell, rent or transfer your personal information to third parties for marketing or commercial purposes. However, there are limited situations where data sharing may occur:

• Payment processors: Transaction information is shared with approved payment gateway providers to enable deposit and withdrawal transactions to be completed.
• Technical service providers: Vendors that manage server infrastructure, cybersecurity and platform technical support may have limited access to data in order to carry out their duties.
• Legal requirements: We may be required to disclose information to competent authorities when there is a valid court order or legal compliance requirement.
• Protection of sbb88's rights: In situations where a fraud investigation or legal claim requires disclosure of information, we will act in accordance with established procedures.

All third parties involved in processing user data are bound by strict confidentiality agreements and are not permitted to use that information for any other purpose.

Data Security and Protection Measures

We invest in robust cybersecurity infrastructure to ensure your personal information remains protected at all times. The measures we apply include:

• 256-bit SSL encryption for all communication between your device and our servers
• Password storage in hashed form that cannot be reversed
• System monitoring 24 hours a day, 7 days a week to detect suspicious activity
• Layered access controls for internal staff — only those with authorisation can access sensitive data
• Regular security audits by independent parties
• Defined incident response protocols in the event of any data breach

Although we take all reasonable measures, no system can be guaranteed 100% secure. Should a security incident occur that affects your data, we will notify you within a reasonable timeframe.

Cookies and Tracking Technologies

sbb88 uses cookies and similar technologies to keep essential platform functions running smoothly and to improve your browsing experience.

Types of cookies we use:

• Essential cookies: Required for core functions such as login session verification and account security. These cookies cannot be disabled.
• Performance cookies: Help us understand how users interact with the platform for technical improvement purposes.
• Functional cookies: Save your preferences such as display language and account settings so you do not need to configure them each time.

You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

Data Retention and Deletion

We retain your personal information for as long as necessary to fulfil the purposes stated in this policy, or for as long as your account is active on the sbb88 platform.

If you request to close your account, we will process that request within a reasonable timeframe. However, some information may still be retained for a certain period for the following purposes:

• Compliance with applicable laws and regulations
• Resolution of any outstanding claims or disputes
• Internal audit requirements and licensing compliance

When data is no longer needed, it will be securely deleted or anonymised in accordance with established procedures.

Your Rights as a User

As a user of the sbb88 platform, you have the following rights regarding your personal information:

• Right of access: You may request a copy of the personal information we hold about you.
• Right of correction: You have the right to correct any information that is inaccurate or incomplete.
• Right of deletion: In certain circumstances, you may request that we delete your personal information.
• Right to object: You may object to the processing of your data for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time.
• Right to data portability: You may request your data in a machine-readable format.

To exercise any of the above rights, please contact our support team via 24/7 live chat or by email at [email protected].

Children's Privacy and Age Restriction

The sbb88 platform is for users aged 21 and above only. We do not knowingly collect or process personal information from individuals under the age of 21.

If we find that information belonging to an individual under the age of 21 has been collected unintentionally, we will take immediate steps to delete that information and close the relevant account.

Any attempt to register by an individual below the specified age limit is a violation of this platform's Terms and Conditions and may be reported to the relevant authorities.

Amendments to This Policy

sbb88 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in data management practices, legal requirements or the services we offer.

Any material changes will be notified to users via a prominent notice on the main page of the platform or through the registered email. The "Updated" date at the top of this policy will always reflect the latest version in effect.

Continued use of the sbb88 platform after any changes to this policy is considered your acceptance of the updated version. If you do not agree with the updated terms, please stop using the platform and contact us to close your account.

Contact Us About Privacy

If you have any questions, concerns or complaints regarding how we handle your personal information, we encourage you to contact us directly. The sbb88 customer support team is available to assist you 24/7 in Malay and English.

Privacy email: [email protected]

You can also reach us through the live chat function available directly within the platform. We are committed to responding to every privacy-related inquiry in a timely manner.